Support at Vergason Technology

Vergason Technology Inc provides a comprehensive range of service, support, and training resources to enable our customers to achieve the highest level of uptime and productivity. We are continuously striving to create new tools, processes, and capabilities to enable our customer’s success.

Process Development Services

Vergason's team is available to assist customers in developing totally new coating applications, fine-tuning or modifying existing ones, and transferring R&D findings from prototype to commercial production. VTI has a wide selection of PVD systems with a variety of deposition technique options to assist customers in boosting process uniformity, productivity, and uptime.

Custom Software Support Services

We collaborate with customers to provide custom integration and reporting that meets their demands while also achieving the highest level of uptime and responsiveness for their business.

  • Custom interface - For factory information systems
  • Smart System – When enabled, this feature allows systems to send out emails to service and maintenance teams in order to ask for assistance as soon as possible.
  • Production Reporting – To notify management teams about production activities and uptime, you'll need an automated email system.

Training and Education Services

VTI's specialists provide a comprehensive variety of training to support our manufacturing clients all around the world. Training new employees or continuing education for existing employees may be provided at client sites or at our locations. Some of the training includes:

  • On-site course work in vacuum principles
  • Specific equipment training programs in product, maintenance, and operation
  • Courses cover hands-on applications, vacuum theory, and practice courses utilizing customers or our systems.

Offering Technical Support Globally

Vergason Technology can provide global support to our customers. Headquartered in the Finger Lakes Region of Upstate New York, our US sales offices include locations in Michigan, Minnesota, and Texas. Our International locations include Europe, Mexico, Brazil, Taiwan, China and India. Customers have access to factory experts by phone and email 24/7. Our support services cover the following:

Software Support

  • Critical software recovery and repair
  • Data Management
  • Custom Software Reporting and Configuration

Global Shipping and Support Services

Parts can be delivered from one of our locations or regional facilities at any time, and shipped to any of our locations in the world.

Field Support Service

Our dedicated team will provide prompt, and professional service for all technical issues. Our engineers are factory-trained and can be dispatched anywhere in the world within 24 hours to guarantee that essential manufacturing level availability for Vergason Technology.

Regional Support Team Service

Regional technicians are on hand 24 hours a day, 7 days a week to help you get the most out of your systems. For maintenance, repairs, and general service.

linkedin-square